Rudeness of a waiter waitress эссе

The Undercover Economist

The Mystery of the Rude Waiter

Why my favorite restaurant employs such a churlish lout.

Want a nice waiter? Try the dining room.

I don’t want to complain, but my favorite lunchtime haunt has the rudest waiter I’ve ever encountered—and I don’t think it’s an accident.

The restaurant is famous for its superb, sophisticated Italian cooking and it prices accordingly. A romantic meal for two will cost you around $150, plus the price of your selection from a wine list of biblical proportions. Even if you pick the cheapest main course on the lunch menu and sip water, this frugal lunch for one will set you back $15.

Or, you could sit at the bar or one of the tables in the bar area. The food is still superb: You can fill up on rich, soft pork meatballs nestling on pillows of light polenta for about $8. The veal ragu is rich but you don’t have to be, because this perfect spaghetti is half the price of a pasta dish in the main restaurant.

It sounds too good to be true, but I’m afraid that there is a catch. To get to the food, you have to get past the barman who takes your orders, a man more Bond villain than busboy. To walk into that bar is to laugh in the face of fear.

The barman welcomes me with all the warmth of the Transylvanian butler in B movies. He drops menus on my table with a sneer as I try, pathetically, to sound grateful. He repeatedly ignores my attempts to order. As he walks past, my companion whispers that he picked his tattoos up in a Russian prison. I think she’s putting me on, but I can’t be sure.

It’s possible, of course, that this man is in the wrong job by accident, and when the restaurant owner reads this column and works out that it’s about his restaurant, “Igor” will be fired. I’m not convinced at all. I think Igor is all part of the plan. One food critic described a previous bartender as acting like she just got back from a tax audit. (She must be a different bartender: There is no way Igor was ever a “she”.) “Venomous” is obviously in the job description.

Why would a restaurant deliberately sabotage the dining experience? A restaurant with a good reputation and a brilliant chef acquires some degree of power to name its prices. With that power comes the temptation to try to separate out customers and charge a high price to the expense-account lobbyists and a cheaper price to me and my friends. A nice idea, but trying to charge different prices for the same product is not easy. Something must be done to keep the lobbyists in the full-priced restaurant, and that something is Igor.

This sounds odd, but it’s not really so unusual. Think of Adobe’s Photoshop Elements, a product that is often described as a stripped-down version of the image-processing software Photoshop. It doesn’t cost Adobe any more to ship a Photoshop CD than to ship an Elements CD, and stripping out those extra features was surely an additional expense.

Intel introduced two versions of the old 486 computer chip; the cheaper version was the expensive version with some extra work done on the chip to reduce its speed. IBM’s LaserWriter E, a low-end laser printer, turned out to be exactly the same piece of equipment as their high-end LaserWriter—except that there was an additional chip in the cheaper version to slow it down.

Beyond the high-tech industries, consider multipacks in the big box supermarkets. A manufacturer produces a gigantic pack of 12 four-liter bottles of lemonade at a higher price: It must hire a professional packaging company to bundle them together. As with Intel, IBM, and Adobe, the inferior product costs more to produce. The payoff is simple: It enables retailers to target price increases at shoppers who prefer something easier to carry, even if it is more expensive. And, of course, I have already reported on Starbucks’ “short cappuccino,” a cheap product so superior to everything else the company sells that they are obliged to obscure its very existence.

A lot of people find all this outrageous, but I’m not sure the alternatives are better. IBM could have specifically designed a low-end printer rather than crippling the high-end one, but that would have been more expensive and would have helped nobody. Or IBM could have slashed prices to business customers despite finding willing buyers at high prices, but this seems beyond the call of duty for a profit-making company. Or IBM could have passed up the opportunity to serve low-end customers altogether. That would have been no better.

In the end, the problem is not the funny pricing tricks but the market power that makes them possible. The solution to that is competition: Customers can, after all, always vote with their feet, and buy a different printer or eat lunch at a different restaurant.

One day I shall have an expense account, and I shall dine in the main restaurant where, no doubt, the maitre d’ looks like Pierce Brosnan and sylphlike waitresses will give me massages. Until then, I will eat great food at low prices, and Igor will keep the lobbyists away.

The Undercover Economist appears on Saturdays in the Financial Times Magazine.

Serve chilled.

There are a lot of different points to think about before considering a job as a waiter or waitress. To some it may seem like a step back in their career, but don’t really understand that it has the potential of being an excellent line of work, whereas others may think it may be the best job without realizing the pitfalls.

So, no matter which attitude you’re starting out with, it’s important to consider a few things before getting to the Pros and Cons of being a restaurant server.

Think about the following:

  • What kind of lifestyle do you want?
  • What kind of pay/income to you need in order to feel secure?
  • Are you willing to give up your weekends?
  • Can you manage a customer service job?
  • Are you willing to go above and beyond for customers?

So, moving on along from that, let’s start off with the list of pros of being a waiter/waitress and serving tables.

  • Always having cash on hand. You make your money mostly on tips, so leaving with your cash after every shift can be refreshing and extremely motivating.
  • Working less hours, but still making money. A lot of times you have the chance to work busy shifts, but end up making a day’s pay in a few hours. Instead of a 9 to 5, 8 hour days, you can make your money in sometimes 5 hours or less.
  • Always active.   Serving tables means running around grabbing this and that, carrying trays, bringing plates to tables, etc. By constantly moving you are constantly keeping fit rather than sitting in one chair for hours at a time, staring at a computer screen. You’re always on the move.
  • You’re around people. Being around people means hearing interesting stories, interacting and laughing. You also get to witness some pretty crazy stuff (read our True Stories) because, let’s face it, there is always something interesting happening if you’re around people. If you’re a social person than this is your best opportunity because the friendlier you are…the better the tips!
  • You have the ability to control your income – a bit. Since most of your income depends on your tips you have a bit of control of how the customers will show their appreciation for your service. The better service you give, they better tips – or at least the better chance of getting a good tip. So if you can charm your way into your hearts and give them the service they need…ka-ching!
  • The ability to be replaced. A lot of restaurants will allow servers to replace other servers as long as they are equal in their capabilities and experience. Being able to be replaced for a shift is excellent if you want a night off or have plans with family. With other types of jobs sometimes you have to take a sick or personal day, whereas with waitressing sometimes you can just call someone up last minute and have someone work your shift!
  • You don’t have to bring your work home with you. Once you’re off the clock, you never have to take work home with you in order to meet deadlines or carry the worry of wondering if the stress of your shift that day will bleed into the next day. Once a day is over – it’s over. Tomorrow is another day, another chance to better your day!
  • Once you’ve worked as a waiter/waitress…you can pretty much work anywhere as a server. Restaurants are always hiring. It may not be the classiest of restaurants, but if you need to move or are stuck without a job you can always turn to serving tables. You can work in hotels, on cruises, fast food restaurants, family owned restaurants, diners…I mean the choices are endless. As long as there are restaurants, there are jobs for servers.
  • Extra money during the holidays and special days. Days like Valentine’s Day, Mother’s Day and around Christmas time you make a lot of extra money. Those times of the year bring in more people, bigger reservations, parties, etc. So there are times during the year where you make a little more than usual. Consider it like your bonus!
  • The good coworkers. What makes working as a server worthwhile sometimes are the people you work with. Your coworkers who have the same kind of work ethic as you will band together and create a strong bond. If you’re lucky, you’ll have other servers helping you out when you’re in the weeds, rooting for you to make more money, help serve your tables if you need a bathroom break, etc. Some coworkers will go above and beyond for you if you’ve got each other’s backs.
  • Employee outings and get-togethers. If you work with a good team, chances are you’re going to want to hang out with the people you work with. Sometimes people plan outings such as going out to a bar for a drink after work, playing team sports on your days off, paintball, going to see movies, house parties, barbecues, staff Christmas parties, etc. If you have good people you work with it’s like a second family where no one is left behind.


  • With experience and loyalty comes great responsibility. That basically means that the more you know about the restaurant, whether it be from hostess to the back of the house, the more work you may have to do compared to your coworkers. People will rely on you and expect more of you, which could make for even more stress from you. Will you get paid for the extra weight you pull? Maybe not.
  • Having to work weekends. If you’re working in a restaurant, there is pretty much a 100% chance of working weekends. While all of your friend, family and loved ones are off on weekend getaways and having dinner parties, you are the one “stuck serving” all the people out for a night on the town.
  • Always having money on hand. Yes – this is also a pro! But, people who are apt to spending the cash they have could have a major problem with managing their money. Cash is so easy to spend, especially if all the staff is going out for a drink afterwards.
  • After a while – it takes a toll on your body. So many times, servers who have been working for years will feel the effects of carrying heavy plates and constantly being on their feet. Back problems and knee problems are not uncommon. Being a server puts a lot of stress on your body.
  • No benefits. Whereas other companies give their employees benefits from sick days to dental, most restaurants do not provide that for their employees. Are you sick? You have to show up or you don’t get paid.’
  • Having to deal with @$$holes. Yup, I hate to say it, but it’s true. People can be jerks and you will deal with a lot of them. It varies from people who know nothing about the restaurant business, impatient people, people who think you’re their slave, and just plain down-right MEAN people. I’m not saying you have to take whatever crap people throw at you, but if you don’t have a thick enough hide to let some thinks just roll off of you…then this is not the job for you.
  • The bad co-workers. Oh my goodness…there are so many of them! Bad coworkers will ruin your day and can make you lose your mind. It’s always the co-workers who are always late, constantly check their phone in the back, sneak out a million times a night for a smoke break, ignore their customers, talk back to the kitchen, are rude to your tables, asking for replacements but never replacing anyone, and run around looking like they are busy but never actually lifting a finger. It can drive you NUTS!!! Sometimes it makes you think “Why do I bother working so hard?” and can make your motivation just plummet to the ground.
  • Having to work with a different set of “rules” than other jobs. What I mean by that is that the restaurant business has a different way of working. Sure you have the same set of work code and rules as other places…but sometimes not. Now, how shall I put this? For example, the busiest Saturday night you could ever imagine. There are people everywhere! A large party in the back corner is partying it up and talking and laughing loudly. There are kids running around the restaurant and their parents don’t seem to care. The ticket printer at the kitchen is running non-stop and drinks are just flying out of the bar. It’s loud. It’s chaotic. Suddenly, you make a serious mistake. You sent a table’s order, but they wanted to wait. Now the customers are furious that their food came out already and they want you to bring the plates back to the kitchen because they are in no way ready for their meals. You’re scared, because you screwed up and walk back towards the kitchen. Whoever is managing the kitchen is working in overdrive, trying to control everything. They’re sweating from calling out orders, yelling out directions and trying to stay on the ball…and now you have to tell them that you effed-up and throw their whole system off. They look at you at first like they don’t believe you…then you get the “Are you f*cking serious?!?!” look. Next think you know they kick a small garbage bin into the wall and call you an idiot. Is that the way people deal with mistakes in other jobs? No…not really. But, in the restaurant business there is a lot of frustration, especially when under the pressure of a jam packed restaurant. People lose their cool, managers yell, dishwashers quit on the spot with no notice, hostesses won’t seat your section if you do something they don’t like, people back stab and try to screw you over. That’s just the way it works sometimes.
  • The high possibility of becoming angry and bitter. Serving tables after a while can leave you feeling angry and bitter. If you’re not careful, you could find yourself constantly bashing your customers to other servers in the back, judging customers as soon as they sit down, getting down right pissed off about the tips that people leave you. It can get so bad that to a certain point there is nothing good about serving any more. You lose your faith in the good of the human race. The worst is that this kind of behavior is contagious. If you’re around other servers who are constantly angry and complaining about the little things, you’ll start to feel that way too unless you are of VERY strong character. You can turn into someone you don’t like…so be careful.
  • Dining out. Some servers aren’t able to dine out in the way people who don’t serve tables dine out. They will start judging their servers more, especially if they are horrible waiters, and constantly be cleaning up the table or stacking empty plates. They expect the same level of service as they give…and sometimes that’s just not the case. They’ll watch the way people work, hear the phone ringing, watch as their drinks just sit at the bar as they wait, and they know when their steak is over or under cooked. They know how things work and it can distract them from just enjoying their night out. That and sometimes being in a restaurant just reminds them of work.
  • Alcohol/drug abuse. Being in the restaurant business and serving tables can lead to all sorts of alcohol and/or drug problems. Where are you going to go to unwind with co-workers after work at 1 am? Most likely a bar or club. And what do people do at bars and clubs? Well, the answer is pretty obvious. Also, the stress of working in the business can lead to people looking for ways to relax and escape the realities of life. If you’re working as a server at a bar, people by you drinks, shots, and are looking for you to have a good time with them. Sometimes it’s just too hard to say no.

 Just remember…

Not all restaurants are the same.  Each individual restaurant has their own sets of advantages and disadvantages to working as a waiter or waitress.  Part of the decision is at least knowing what could potentially happen and having an all around idea of the good and the bad.  Take both sides into consideration when opting to serve tables and be ready for the best…and the worst.

Good luck!

The Waitress Confessions signature JPEG

Английский язык



1 год назад

Task 2. Imagine you are in one of the following situations. (choose only one) 1. Rudeness of a waiter/waitress 2. Malfunction of a laptop 3. Wrong size of clothes ordered by the Internet 4. Inappropriate behavior of receptionist




Feb 8, 2022

1. I think this is wrong. If a customer is rude or otherwise abused, be sure to talk to the cafe manager or manager

ну вы поимите



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A few weeks ago we wrote a blog called «Walking Your Talk: How Do You Treat a Waitress?» We had a great response and so this time we thought we would look at the same issue from the other side: How do we deal with people who are rude?

There is no doubt that waitresses can get the worst of it. On a daily basis they have to deal with people who are inconsiderate, uncivil, and disrespectful. As Deb remembers: When I was much younger I was a waitress in a Gentleman’s Club in Mayfair, London, when one man was particularly rude, arrogant and discourteous. I got so angry I ‘accidentally’ dropped his plate of food all over him. I lost the job but momentarily felt avenged!

Whether a waitress or not, we all meet rude behavior at different times, such as when we are driving and the person who cuts in front of us gives us the finger, or crowded subways with people shoving and grabbing for a seat, or people line-jumping in front of us. Ed is a skier and on a crowded ski slope people can be rude and even dangerous when they suddenly dart out in front as you are cruising downhill.

Ed goes to the gym daily. This morning there was a man in the swimming pool wearing ear-plugs, flippers, goggles and a snorkel while swimming the butterfly stroke noisily and wildly across two lanes. When he was coming towards me I got his attention and asked if he would let me pass as he was taking up two lanes. He got really indignant and rude. I tried to explain the situation from my perspective but he didn’t want to know. I went into the steam room and began to do a simple meditation, taking the man into my heart. But first I had to acknowledge what a rude dude he was and that I really wanted to dunk his head under the water!

Rudeness is defined as: lacking delicacy or refinement; coarse; of untaught manners; uncivil; ignorant; lacking chasteness or elegance.

All of which makes it sound like a voice of the ego, a voice of the selfish, offensive and impolite part of human nature—which, when attacked, pops up like a monster needing to retaliate. We all have this potential, just that some of us give it more volume than others.

So how do we deal with rudeness? The waitress gets even by pinching their asses! But how do we not let it upset us, or make us want to be rude in return?

A man can’t ride your back unless it’s bent. Martin Luther King, Jr.

We have personally found the best way to deal with rudeness is to respond or think of the person with kindness. This may sound hard to do in such a situation, but the alternative is not so much fun. When we engage with rudeness, it triggers our anger, and that can stay with us all day or even longer. Two wrongs do not make a right. When we respond with kindness, we can walk away from the encounter without another thought.

Kindness enables us to see the person for who they are without our having to take it on.
So they want to be rude, fine! Let them be rude. It makes them happy! To the person who throws us a finger when driving, we wish them well and hope they live a long time!

Kindness is saying I respect myself and therefore I respect you; I care about myself and I care about you. You can be as rude as you want, but I choose to respond with kindness.

Being kind also means acting with integrity, as that is a sign of respect. Our friend Arielle Ford talks about this and the importance of staying true to our word and doing what we have said we will do.

This really showed itself when we had an appointment to interview a well-known person for a project we were working on about integrity and meditation. The day and time was all arranged. Then he blew us off without even letting us know. We were very forgiving as anyone is capable of missing an appointment—you never know what might have happened. We were told that he forgot and so we arranged another day and time. But again he blew us off and never even called to cancel.

This was blatant rudeness, and although it was obviously annoying it did us no good to dwell on it. We were much happier to have seen his capacity to be rude and to then just let him be. We did not try for another interview.

Whenever we are confronted with rudeness we silently repeat: May they be well, may they be happy, may all things go well for them. This makes us feel much better in ourselves and, hopefully, the other person will also feel better. May we treasure ourselves and treasure others.

So how do you deal with rudeness? How does it make you feel? We would love to hear from you!


Ed and Deb Shapiro are authors of over 15 books, and lead meditation retreats and workshops. Deb is the author of the award-winning book Your Body Speaks Your Mind. Their latest book, BE THE CHANGE, How Meditation Can Transform You And The World, with a foreword by Robert Thurman and A Message From The Dalai Lama, will be published in October 2009 by Sterling Ethos. They are corporate consultants, and the creators of Chillout daily inspirational text messages on Sprint cell phones. See their website:


healthy livingHappinesskindness

This Waiter/Waitress job description template is optimized for posting to online job boards or careers pages and is easy to customize for your restaurant. Similar job titles include Server and Food Server.

Waiter/Waitress responsibilities include:

  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons

waiter or waitress job description, restaurant server job description

Hiring a Waiter/Waitress? Sign up for Workable’s 15-day free trial to post this job and hire better, faster.

Job brief

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.


  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software,order  slips or by memorization
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Requirements and skills

  • Proven work experience as a Waiter or Waitress
  • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • High school diploma; food safety training is a plus

Frequently asked questions

What does a Waiter/Waitress do?

A Waiter/Waitress ensures a great dining experience for guests through attentiveness and excellent customer service. They provide detailed menu information and multi-task with various front-of-the-house duties, including collecting payment.

What are the duties and responsibilities of a Waiter/Waitress?

The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

What makes a good Waiter/Waitress?

A good Waiter/Waitress will have a friendly and patient personality. They must make quick decisions and have great interpersonal skills. Attention to detail and excellent multitasking skills are important.

Who does a Waiter/Waitress work with?

Waiters/Waitresses frequently work with other servers and maintain positive interactions with guests daily. They can report to a Shift Leader or various levels of management depending on the dining outlet.

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While eating out is usually a treat, sometimes things can go wrong. Experiencing a rude waiter can make you feel attacked, disrespected, and like an unwanted customer. Most restaurants want you to have your very best experience. By talking to the waiter directly, speaking with higher management, and preventing it from happening in the future, you can handle a rude waiter with ease.

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    State facts that concern you. Say, «I’m sorry, but this meat is uncooked.» Be polite and speak in an even tone. The best way to handle rudeness is to bite your tongue and respond in a calm, cool manner.[1]

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    Ask the waiter politely to repeat what they said. If the waiter’s rudeness came out of something they said, they may have said something on impulse or made a mistake. It’s less likely they will be rude a second time. Say, “excuse me, it sounds like you just said something under your breath. Would you mind repeating what you said?”


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    Suggest the waiter rephrase their statement. Say, “I wasn’t sure what you meant by that last statement. Could you please try saying it a different way?” Let them know that you understand they are busy, but that you have concerns, too. Your waiter may lack proper communication skills or may have miscommunicated what they meant in that moment.

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    Demand the waiter’s undivided attention. If your waiter isn’t giving you their undivided attention, they may not be able to communicate effectively. Sometimes waiters are too busy to realize when you need something. Wave your hand to get their attention. Say «excuse me, could I please have more mayonnaise?»

    • To truly communicate a message means both parties must participate. Listeners must actively refocus on what the talker is saying and speakers must watch to see if the listener is understanding.[2]
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    Be an active listener. While you can’t choose how your waiter responds to you, you can choose how you respond to them. Choose to be a better listener. By listening to your waiter, you are doing your part to effectively communicate.

  6. Image titled Handle a Rude Waiter Step 6


    Observe your waiter’s behavior. If the waiter is rude to you because they hadn’t checked on you in over 10 minutes, observe them from afar. Look for how many tables they seem to be juggling. Note whether they are standing in the corner looking bored, or if they are they constantly on their feet the whole time. Step back, observe your surroundings, and put the situation into perspective.

    • If your waiter is visibly ignoring you, let them know that you haven’t been attended to. This should be enough to remind them that they haven’t done their job properly. If they are a good waiter they will attempt to make it up to you.
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    Accept their apology if they give it. If the waiter said something they regret, they may realize what they did and apologize. It may be enough to have the person apologize so that you can both move forward.

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    Ask to see the manager. If the waiter continues to be rude to you, take the initiative by asking to speak to the manager. Ask your waiter, another waiter, or the hostess to please send the manager by your table.

    • You could also ask to be served by a different waiter. Tell them, “We’d appreciate it if you could have someone else cover our table. Our waiter is being unprofessional.”[3]
    • Once you inform the manager, you might even get a voucher for a free meal. Tip 15% on whatever the original check amount was.[4]
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    Contact the business owner or head of the company. If you are still unhappy, contact someone with more company authority. Most companies are going to be very angry to hear that you were treated negatively and will want to make it up to you. If the waiter truly was rude, it may help you feel better to know that someone “higher up the ladder» reprimanded them.

    • Only contact the business owner or head of the company if you truly feel that you were treated unfairly. Try to handle any miscommunications with the waiter or management first.
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    Tip the restaurant the same. Except in cases of a severely dangerous situation (fire/severe injury/insult) you should tip your waiter 15%, or the standard tipping amount for your area. Remember, your waiter may be having an off day. Waiters are given a small paycheck, and many times rely on tips as their main source of income.[5]

    • Many times waiters must share their tips with other waitstaff such as busboys, runners or other servers. Remember that you are taking away from their tips, too.[6]
    • It may not be customary to tip in all English-speaking countries, so tip only where appropriate.
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    Leave a review online. If you truly feel you were taken advantage of in the situation, consider leaving a review online on the restaurant’s Google or Yelp page. Say, “I went to this restaurant hoping to experience a lovely evening, but instead waited over an hour for cold food from a waiter who didn’t even apologize.» Spreading the news of a rude occurrence is important for preventing other people from experiencing the same thing.

    • Explain in your review how you attempted to remedy the situation. For example, say “I asked the waiter to clarify what he said, but he continued to be rude.” This will help to convince readers that you were still treated unfairly despite your attempt to work with the waiter.
    • Understand that writing a bad restaurant review has its consequences. Many times these reviews become part of the restaurant’s permanent reputation. People may lose their jobs if the story is bad enough.[7]
    • Follow a restaurant critic’s code of ethics. Many professional restaurant critics wait until they have visited a location multiple times before writing a review. The reviewer is then able to judge whether poor customer service is frequent at that particular restaurant. If you feel as though you truly had a negative experience that others need to hear before they spend their money, then go ahead with posting your review.[8]
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    Research new restaurants before trying them. Read reviews online on Google’s restaurant reviews before going to future restaurants. Ask friends and family what their opinion of the place is. You can also look up the restaurant on Facebook or on other social media sites to see read further reviews and comments.

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    Allow yourself to move on. Take a deep breath and count to 10. Ask yourself «Is it worth my time to get upset over this?» If you’ve done everything you can do, it’s time to move on.

    • Experiencing rude people is a part of life. Choose to spread positivism instead!
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    What if a waiter refuses to get the food I ordered?



    Community Answer

    That is not necessarily rude. If it’s because they have run out of that item or don’t have it, then they can’t bring it to you. If you’re breaching codes they’ve put in place for service, like being rowdy or wearing insufficient clothing, then they can ask you to leave (remember, a restaurant is private premises). However, if a waiter is just plainly refusing because they’re being rude to you, then you can ask why they can’t get it and it their answer is not sufficient, demand to see the manager immediately.

  • Question

    The waiter keeps on flirting with my boyfriend whenever we go to the restaurant. We been there 3 times and the waitress keeps on flirting with my boyfriend. Both he and I are uncomfortable, what can we do?

    Community Answer

    You can ask her to stop, and make it clear to her that is makes you and your boyfriend uncomfortable. If she doesn’t stop, then tell the manager or another waitress what is going on so that they can intervene and get it to stop.

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What are the waitress job description and responsibilities – the waitress is a person who communicates directly with the guests about their food and beverage needs, relays their orders to the kitchen and the bar, and professionally serves the prepared items according to the guests’ desires. A good waitress acts as a welcoming host to her guests. She is a highly trained and skillful professional who possesses a vast knowledge of the Food and Beverage field.

Sign up for the Free Online Waiter Training Course and get your certificate now!

If you are searching for a waitress job, create your profile on the Waiters Network or browse the latest waiter jobs posted every day.

The waitress is a highly organized, multitasking person who knows and follows the F&B service procedures like:

Steps of service

Greeting the guests and explaining the daily specials

Presenting and opening a bottle of wine

Carrying plates and large food trays

Selling, up-selling and cross-selling

Carving meat

Filleting a fish 

and many others.

The waiters are the face of the establishment and the only people in direct contact with the patrons of the restaurant who can influence their decision making and choice! 

A genuine smile and a friendly attitude are two of the most vital characteristics of a good waitress. The specifics of the waitress job require the waitress to be physically and mentally strong.

She is someone who can endure long working hours and perform under pressure.

The waitress job description and responsibilities include the ability to handle guests’ complaints and dealing with rude guests, entertaining the guests, and maintaining their good mood and satisfaction throughout the whole evening. Therefore, developing extraordinary communication skills is a must for the waitress. A genuine desire to communicate with people daily is highly advisable!

Last but not least, a waitress is someone who can work in a team and can follow directions from her supervisor

Dear friends, I am working for over 25 years in the Hospitality Industry. I hear all kinds of nonsense stories of the waitress job description and responsibilities daily. 

Our job is hard, demanding, and stressful, and only a fool will describe it as carrying plates from the kitchen to the tables. There is nothing further away from reality than this idiotic description!

So I have decided to give you the most creative job description of waiter example you will find on the net. Those are the waitress duties and responsibilities! I would be happy if you learn that. The next time someone asks you about the waiter job description and responsibilities – use this article!

We have to be proud of what we do and not let no one put us down!

For those who think this is way over the board example of Waitress job description and responsibilities, I have this answer:

A job posting for a Server at Hard Rock Cafe Las Vegas:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician (at heart).

  • Taking guests’ orders
  • Running food
  • Handling cash & other forms of payment
  • Making proficient sales transactions – using a point-of-sale system 
  • Properly checks I.D.s – for guests who appear to be under 30 years old
  • Demonstrating responsible alcohol service
  • Demonstrating impeccable product knowledge
  • Suggestive selling – using proven techniques
  • Answering questions – accurately and politely 
  • Satisfying any/all needs of the guests – regularly double-checking back with guests throughout their experience 
  • Maintaining a clean & organized station – including pre-bussing & table maintenance 
  • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. 
  • Demonstrating knowledge of all table/station numbers 
  • Directing guests to areas & restrooms 
  • Creating memorable experiences 
  • Entertaining guests to create “Raving Fans”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
  • High School diploma or GED equivalents 
  • Follows all food safety & sanitation procedures
  •  In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
  • Remaining calm in a hectic, fast-paced atmosphere. 
  • Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency.
  • Displaying a positive and outwardly friendly attitude toward guests. 
  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods. 
  • Ability to sit for extended periods. 
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear. 
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. 
  • Ability to turn or twist body parts in a circular motion. 
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
  • Ability to travel via auto or airplane for long periods. 
  • Must be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements. 
  • Practicing all general safety standards
  • Maintaining a well-groomed appearance (“having a plan”)
  • Following all uniform guidelines
  • Recycling products, where possible
  • Maintaining HRC’s 5 core Values and Mission Statement
  • Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume. Please see the Busser job description.

So does anyone still think that the waitress job description and responsibilities I present to you are an exaggeration? They are not!

Being a waiter requires a lot, and therefore we deserve respect for the hard work we are putting in and the effort we are giving!


If you have read all this and you have reached this point, I want to thank you! (write your name in the comment section) I also ask you to share this article with your friends and family! Let’s educate as many people as possible about our job and our industry. Let’s make this world a better place for the waiters! Thanks a lot!


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